We offer 100% satisfaction guarantee on all our skin makeup and hair products. If you decide that it is not the right product for you, and provided that half the amount of the product is unused, we will gladly take it back and exchange it for another product or credit your Mureeza account if returned within 14 days of original purchase. NO CASH OR CREDIT CARD REFUND. Exchanges or Mureeza credit can be used for either product or services.